Cancellation Policy

This Cancellation Policy applies to Products purchased on Dellstore.com website. Products on the Site are sold by STPL. We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy. Under this policy, Cancellation requests shall be accepted if the process of shipping is not initiated. Customers can visit Order status link to check the shipment status of the Order. There is no cancellation allowed if the orders are shipped.

Customers can email to dell.support@onlinestpl.co.in for cancellation requests.

Refund Policy

Refund of a Product is allowed only under the following circumstances:

If the Product delivery takes more time than promised, then the customer can cancel the order and the full amount will be refunded to customer within 14 working days. Dellstore do not take any responsibility of a delay in refund due to the delays made by bank, calamities or national holidays. (Delivery delay due to reasons like natural calamities, unforeseen logistics restrictions, unavailability of the customer, etc. are considered exceptions and a refund request will not be entertained under such circumstances),

A customer can also seek a refund if the specification of Product received is not as per the specifications mentioned in the Dellstore website. Such a request should be raised within 48 hours of receipt of the Product. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free Product or in case of any damage induced by the user.

Please email to dell.support@onlinestpl.co.in with complete order details for valid refund requests.

Replacement Policy

Any Dell Store product reported damaged or proved of any missing contents at the time of delivery, customers are encouraged not to take delivery of the unit. However if the unit is received and if damage or missing items is found later, customers should report to dell.support@onlinestpl.co.in within one working day of receipt of unit to avail necessary support.

For identified defects or non-functional cases with no user induced damages, customers are advised to contact Dell Technical support here for assistance. Under valid warranty conditions, the defect will be serviced or repaired. If the defect is major (determined at the sole discretion of Dell Technical Support) the product may be recommended for replacement. A Product will not be eligible for replacement if the customer is not happy with the look/sound quality of a defect free Product.